How to Choose Support at Home Providers: A Family Guide
How to choose between Support at Home providers: using My Aged Care’s Find a provider tool, the questions to ask, what you’ll pay, a comparison table and the 56-day deadline.
Support Services
Step-by-step guides for families using My Aged Care and Support at Home: assessments, phone calls, funding, deadlines and personal care.
My Aged Care Assessment: How to Apply, Step by Step
How to apply for a My Aged Care assessment (once called ACAT): documents to gather, the outcome letter, referral codes, funding and choosing a provider.
My Aged Care Phone Number, and What to Say When You Call
The My Aged Care phone number is 1800 200 422. Opening hours, what to have ready, and a word-for-word script for calling about a parent.
Support at Home Funding: Referral Codes, Reviews and Key Deadlines
Waiting for Support at Home funding? What a referral code means, the 28-day review window, the 56 days to find a provider and the monthly statement.
Personal Care Under Support at Home: What Changed on 1 October 2026
From 1 October 2026, personal care under Support at Home has no out-of-pocket cost for eligible people. Who it applies to, contributions and what to check.